Volkswagen India extends service and road side assistance support to customers affected by floods in five states

Privacy Policy

Welcome to the official Sri Lanka website operated by Continental Cars and Commercials Pvt Ltd for Volkswagen in Sri Lanka (“Website”, “we”, “our”, or “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
By accessing or using this Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We may collect and process the following types of information:
Personal Information
• Full name
• Contact number
• Email address
• Postal address
• Company name
• Vehicle preferences
• Test drive requests
• Service booking information

Technical Information
• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and analytics information

Marketing Information
• Preferences for receiving marketing communications
• Responses to promotions, campaigns, and surveys

2. How We Use Your Information
Your information may be used to:
• Respond to inquiries and requests
• Arrange test drives and vehicle bookings
• Process service appointments
• Provide customer support
• Improve our products, services, and website experience
• Send promotional and marketing communications
• Conduct market research and analytics
• Comply with legal and regulatory obligations

3. Sharing of Information
We may share your information with:
• Authorized Volkswagen partners and affiliates
• Service providers and marketing agencies
• IT and website support providers
• Government or regulatory authorities where legally required
We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies
This Website may use cookies and similar technologies to:
• Improve website functionality
• Analyze traffic and visitor behavior
• Personalize user experience
• Support marketing and advertising activities
Users may disable cookies through their browser settings; however, some website features may not function properly.

5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your data, no internet transmission or storage system can be guaranteed as completely secure.

6. Data Retention
Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws and regulations.

7. Third-Party Links
This Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.
Users are encouraged to review the privacy policies of third-party websites separately.

8. Your Rights
Subject to applicable laws, users may have the right to:
• Request access to personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Withdraw consent for marketing communications
• Request restrictions on data processing
Requests may be submitted through the contact details provided below.

9. Children’s Privacy
This Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective upon posting on the Website.
Users are encouraged to review this page periodically.

11. Contact Information
For questions regarding this Privacy Policy or the handling of personal data, please contact:

Continental Cars and Commercials PVT LTD
Authorized Distributor for Volkswagen in Sri Lanka
1035 Pannipitiya Road, Battaramulla
Sri Lanka
Email: info@volkswagen.lk
Telephone: +94 0112 866 866

Website Disclaimer
for Volkswagen Sri Lanka
The information provided on this Website is for general informational purposes only.
While every effort is made to ensure accuracy, Continental Cars and Commercials PLC makes no warranties or representations regarding the completeness, reliability, or accuracy of any information published on this Website.

Vehicle Information
Vehicle specifications, features, pricing, colors, availability, images, and equipment shown on this Website are subject to change without notice and may vary from actual products available in Sri Lanka.
Images are for illustrative purposes only and may include optional equipment or international specifications not available locally.

Pricing and Availability
All prices displayed are indicative and subject to applicable taxes, duties, registration fees, exchange rate fluctuations, and government regulations.
Vehicle availability is subject to stock and import conditions.

External Links
This Website may contain links to third-party websites for user convenience. We do not endorse or assume responsibility for the content, products, services, or practices of external websites.

Limitation of Liability
Under no circumstances shall Continental Cars and Commercials PVT LTD, Volkswagen AG, affiliates, employees, or partners be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this Website or reliance on any information contained herein.

Intellectual Property
All trademarks, logos, vehicle names, graphics, images, text, and other content displayed on this Website are the property of Volkswagen AG and/or Continental Cars and Commercials PVT LTD unless otherwise stated.
Unauthorized reproduction, distribution, or use of any Website content is strictly prohibited.

Governing Law
This Website and its terms shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes arising in connection with this Website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Welcome to the official home of Volkswagen in Sri Lanka, represented by Continental Cars and Commercials Pvt Ltd — the authorized dealer for Volkswagen passenger vehicles in Sri Lanka. Driven by a passion for German engineering, innovation, and customer excellence, Continental Cars and Commercials Pvt Ltd brings the world-renowned Volkswagen experience to Sri Lankan motorists through a modern, customer-focused automotive destination. Strategically located at 1035, Pannipitiya Road, Battaramulla, our state-of-the-art showroom and fully equipped workshop facility have been designed to deliver international standards in sales, aftersales, and customer care. Our contemporary showroom offers customers the opportunity to experience the latest Volkswagen models in a premium and welcoming environment, guided by a team of highly trained automotive professionals committed to delivering personalized service and expert product knowledge. Complementing the showroom is our advanced aftersales and service facility, equipped with modern diagnostic technology, genuine Volkswagen parts, and factory-trained technicians to ensure every vehicle receives the highest level of care and precision maintenance. At Continental Cars and Commercials Pvt Ltd, we are committed to redefining the automotive experience in Sri Lanka by combining German engineering excellence with trusted local expertise.

From vehicle sales and financing assistance to aftersales support and customer care, we strive to build lasting relationships with our customers while delivering the quality, reliability, and innovation that define the Volkswagen legacy worldwide.

Experience the return of German engineering excellence with Volkswagen in Sri Lanka.